Some drivers appear to be experiencing some bumps in the road when it comes to renewing their driver's licenses.
The federal Real I-D Act now requires additional documents and that's causing problems.
An Elkview resident said she waited for more than an hour at the Division of Motor Vehicles office in Charleston before she was told she needed more proof of identification. Now, she can't drive.
West Virginia's new rules now require you bring your birth certificate, social security card and two proofs of residence in order to renew your driver's license.
"They said I would have to go back and get my divorce papers from 30 years ago and from 20 years ago, clear back to when my name first changed from my birth certificate," said Kathy Moore of Elkview.
Kathy Moore's papers didn't match up.
"You know, I'm not a terrorist. And the men don't have to go through this. It's just the people that's been married six or seven times in other states and everything. You know, what are they going to have to go through. I just don't think it's fair," Moore said.
But a DMV spokeswoman says women are not being discriminated against.
"Male or female, if you've had any sort of legal name change, you have to bring in that documentation," said Natalie Harvey, Public Information Director for the West Virginia Division of Motor Vehicles.
The Elkview resident says the "name change" information wasn't clearly spelled out.
Harvey is urging customers to carefully read the entire notice.
"We don't want to send you away and we don't want you to have to be here for a while. We want you to come in with everything ready. That way, we can move you through expeditiously through the process and get you back on your way," said Harvey.
After an hour and 15-minute wait at the DMV, Moore is waiting again -- for her divorce documents.
In the meantime, her license expired yesterday -- on her 55th birthday.
As a result, she and her 2003 Kia Spectra, for now, are parked.
If you have ANY questions about what you need to bring, call the West Virginia DMV at 1-800-642-9066.
You can also go to their website at www.dmv.wv.gov.