Christine Ramsey is a woman left with only a few pictures and memories of her brother James Workman.
On February 25, 2004 at about 8:15 p.m., police say Workman went to take a break outside his job at the Kanawha Mall.
His family is still in shock over what happened next.
"It's not a phone call you would like to have. It's been painful, it's been hard, I wouldn't wish it on my worst enemy," she said.
Workman was shot in the chest that night.
Before he died, he told police a man pulled up in a car, got out, and identified himself as a private investigator, before shooting Workman.
The case is still unsolved.
"Not knowing and who, it's always in the back of your mind, it's something I don't forget," said Ramsey.
Ramsey said she is still searching for closure.
"I think Charleston detectives are doing the best they can, if you don't have leads, how can you work with something?" Ramsey said.
In addition to their normal investigation, the Charleston Police Department is using social media to generate leads for unsolved murders, like their Cold Case Facebook Page.
"As far as it actually cracking a cold case, that has not occurred yet, but we have made progress on a cold case because of information we have seen," said Lt. Steve Cooper.
Christine Ramsey is using social media sites in hopes that someone will come forward with information on her brother's case.
"I think about it everyday, there's not a day that goes by I don't think about him, we miss him, he was a good person."
Close to 10 years after her brother's death, she says she will never stop seeking justice.
Before he died, James Workman described the suspect as a white male with a beard, driving a dark purple vehicle. He used a silver handgun.
It is still unknown if Workman was targeted for some reason or if it was a random attack.
Anyone with any information on the case is asked to contact the Charleston Police Department.
To find the Cold Case Facebook Page, log on to Facebook and search "Charleston Police Cold Case Homicide Section".