Carol Cassel is trying to get over what happened to her granddaughter, Katie, at the Baskin Robbins on Hal Greer Boulevard in Huntington.
She's thankful for the customer, who police say, pushed a man out of the store, as he was trying to rob her granddaughter, a cashier, at gun-point
"Thank you for standing up to someone who was trying to hurt my granddaughter and other young people," says Ms. Cassel when asked if she would like to say anything to the customer who intervened. "...Especially in a situation where they could have really been hurt."
The suspect, did, however, come back inside to finish the job.
He got away with some cash, and fled on foot.
A day later, the manager updated her regulars on what happened.
"You see a lot of petty thefts over drugs," says Marshall Reynolds who lives nearby and comes here about once a week for ice cream. "I mean, drugs is what's driving it."
He says that is what police told him on the scene on Friday night, and that is similar to what they tell us when we cover stories of robbery and property crime.
Police also tell us that robberies at commercial businesses are more common in December.
That is not keeping customers away though. Even Carol Cassel came back the very next day for a scoop.
"It's scary to think of what people do have to go through these days," says Ms. Cassel.
Police describe this suspect as a white male, 6-foot-2 and 200 pounds, last wearing a black leather jacket with a gray hooded jacket underneath, jeans and a black cap.
He may have a mustache.
Anyone with information is asked to call police immediately.
Management tells 13 News that in 36 years of business, this is the first time the store had been robbed.