FRANKFORT, Ky. (AP) - The Kentucky Public Service Commission is asking
electric and natural gas utilities to work with customers who are having
difficulty paying higher heating bills in the wake of a harsh winter.
The agency that regulates the state's utilities sent a letter to chief
executives of the utilities. It urges the electric and natural gas providers to
"be as flexible as possible . in avoiding disconnections and in allowing
customers to make arrangements to extend their payments."
PSC Chairman David Armstrong says the higher monthly bills could come as a
shock to many customers.
The PSC says assistance is available from the state through the Low Income
Home Energy Assistance Program. A number of utilities have also announced
increased corporate contributions to their assistance programs.
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